FAQs
Frequently Asked Questions
Ordering and Shipping
You can place an order with the Hawaiian Islands Trading Company either online, by phone or by email. We accept major credit cards; Visa, Mastercard and American Express.
We utilize encryption/security software to safeguard the confidentiality and security of information transmitted to us electronically. However, if you prefer to place your order over the phone, please call us at 1-808-333-8211.
Shipping & Processing Charges
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you and. The charges are based on the merchandise total charge for each delivery address. All our shipments originate from Hawaii.
Our online shopping cart will automatically calculate the weight of your package based on the items you have selected and will be displayed on the order form before you place your order. Shipping and handling costs are not refundable.
Most domestic orders are shipped via USPS Priority Mail and take about 3-5 business days for delivery from the time the order was placed.
Order received by 2:30 p.m. HST usually ship the same day. Orders placed after 2:30 p.m., on weekends or on national holidays ship the next business day after your order is placed.
| Order Total | Shipping and Processing Charge |
|---|---|
| Up to $15 | $7.00 |
| $15.01 – $45.00 | $11.35 |
| $45.01 – $150.00 | $15.45 |
| $150.01 and over | Please call us for best rate |
International and Large Orders
For International or large orders, please contact us directly at 808-333-8211. Quotes will be provided on a case-by-case basis.
Returns
Our Hawaiian Islands Trading Company Promise
We take great pride in the quality of our products. If you are not satisfied or there was a problem with any of our products, please notify us within 30 days of receiving your order by calling 808-333-8211. We will assist with a prompt refund, credit or exchange of any purchases made from our site. Our mailing address is 2005 Kalia Road, Honolulu, HI 96815.
Cancellations
Most orders are shipped same day or within 8 hours of order placement. Please call 808-333-8211 as soon as possible if you wish to cancel your order. We will do our best to accommodate any cancellation requests that have not yet been processed or shipped.
